On the sign-in page click Forgot password?, enter your email and open the link we send you. It works once and expires after one hour. Check your spam folder if it does not arrive within a few minutes.

We are waiting for the payment provider to confirm it, usually within seconds for cards and within a few minutes for mobile-money wallets. For a wallet payment, approve the prompt on your phone with your PIN. If money left your account but the order is still pending after 30 minutes, email support@vboum.com with your order number and the transaction reference.

The payment screen lists every supported country and provider (for example M-Pesa, MTN, Airtel, Orange Money and Vodacom M-Pesa). Choose the country where your wallet is registered, your provider, and enter your wallet number.

After a seller account is opened, the V-BouM Compliance team completes a mandatory onboarding (KYC): they send you a Service Agreement through Adobe Sign, verify your business or individual tax ID and payout details, and agree the referral charges. You can prepare your shop meanwhile; shoppers see your products as soon as onboarding is complete.

Ship orders marked Processing. When the shopper selected a carrier and paid the shipping fees, the V-BouM team shares the shipping label for that order with you. Print it, stick it on the parcel and hand it to the carrier shown.

On the Tactical plan, open Import Product, download the CSV template, fill one row per variant, then use Check file and Import. Rows with the same product name become one product with several variants.

A UPC is the 12-digit product code used by US manufacturers; the EAN is its 13-digit European/global equivalent. Both are GTIN barcodes. Enter the number printed under the item’s barcode, or leave the field empty if it has none.